RETURN AND EXCHANGE POLICY
We are only able to accept returns and exchanges for items purchased directly through our website with a valid order number.
RETURNS FOR ONLINE PURCHASES
You can use our Returns Tool to mail your return to our warehouse. The return shipping fee of $10.00 will automatically be deducted from your refund, Royal Robbins does not cover the return cost at this time. Please note that for this mail-in option, the timeline for your return to be processed and refunded should be 7-10 business days after your package arrives at our warehouse. At this time, we are only able to offer return labels with FedEx; if you would prefer a different carrier, you must cover the cost of shipping.
*Any returned items that do not meet our return standards will be mailed back to you without a refund.*
For returns from outside the Continental United States, we are unable to cover return shipping, so the customer is responsible for shipping the item back to our distribution center. Please contact Customer Service for instructions on how to make an international return.
EXCHANGES FOR ONLINE PURCHASES
If you would like to exchange any item(s) from your order and would like a different style, you will need to process a return for a refund and then place a new order for the new item(s).
We offer online exchanges if:
You need a different size of the same style.
You need a different color of the same style.
Please note that product is only reserved for an exchange once the original item has made it back to our warehouse and been reviewed by our returns department to verify the item is in a returnable condition. At that time, the new size/color of the item(s) will be prepared for shipment. We do our best to fulfill all requests for exchanges, however because product moves quickly, it is possible that the item(s) requested are no longer available. In that case, your exchange will be canceled, and you will be notified via email with a full refund for your returned item(s).
All exchanges will process with Economy shipping speed (4-8 business days for delivery) and require up to 3 business days for processing before being shipped. If you wish to use an expedited shipping option, you will need to return the product for a refund and place a new order online.
Please contact Customer Service here for any questions regarding the exchange process.
RETURNS PROCESS FOR ONLINE PURCHASES
Returns will be processed within 7-10 business days after the return arrives back at our warehouse. Refunds are issued to the original payment method, and you will receive a refund confirmation email once your return has been processed. Please allow an extra 1-3 business days for the credit to appear back on your statement.
Original shipping charges will not be refunded.
GIFT RETURNS FOR ONLINE PURCHASES
To process a gift return, please click here to contact customer service. Gifts purchased from our website can be returned for a web credit equal to the value of the purchased item.
We understand that you may not want to notify the original purchaser of the gift, however we require proof of purchase in order to process gift return requests. Please have that information (preferably the order number) in your initial response to customer service in order to ensure that this process is handled efficiently.
If it is not specified that you are generating a gift return or you use the Returns Tool, the original payment method will automatically be refunded when the return is processed.
TO START A RETURN, PLEASE CLICK HERE