Royal Robbins honors returns on orders placed on the Royal Robbins website www.royalrobbins.com/us/.
We are unable to honor returns for merchandise purchased at other retail locations or on other retailers' websites. Royal Robbins is not able to accept returns from purchases made outside the United States. Products purchased with store credit cannot be returned or exchanged, even if paid for partially by credit card.
If you received an incorrect or damaged item, please contact us prior to proceeding with the returns or warranty process.
Royal Robbins accepts new and unused merchandise to be returned with the original tags attached up to 30 days from the date of purchase for a refund. A refund will be issued to the original form of payment for the item(s) amount, less shipping and handling.
Unfortunately, we do not process exchanges. The best way to change a size or color is to go online and order the new size or color and return the original item for a refund.
We have two options to make a return. If you live close to any of our official brand retail locations (Denver, Seattle, Modesto, Berkeley, or Boston), you can bring in your item(s) along with your packing slip and our store staff can process that return for you. Please note, we cannot process returns at third-party reseller, so please make sure you visit an official brand store. With this option, the timeline to receive your refund should be 1-3 business days.
Alternatively, you can click here to contact Customer Service and request a mail-in return to our warehouse. Unfortunately, at this time Royal Robbins does not provide prepaid return shipping labels; we apologize for the inconvenience that this may cause. Please note that for this mail-in option, the timeline for your return to be processed and refunded should be 7-10 business days after your package arrives at our warehouse.
How long does it take to process the return?
Returns enter our system within 72 hours of receipt and will be finalized within approximately 10 business days after arrival. Email notification is sent upon the finalization of your return, not when your items are received at the facility. Please note that it will take most banks 3-6 business days for the credit to be reflected in your available balance after you receive your email notification.