Royal Robbins honors returns on orders placed on the Royal Robbins website www.royalrobbins.com/us/.
We are unable to honor returns for merchandise purchased at other retail locations or on other retailers' websites. Royal Robbins is not able to accept returns from purchases made outside the United States. Products purchased with store credit cannot be returned or exchanged, even if paid for partially by credit card.
If you received an incorrect or damaged item, please contact us prior to proceeding with the returns or warranty process.
Royal Robbins accepts new and unused merchandise to be returned with the original tags attached up to 30 days from the date of purchase for a refund. A refund will be issued to the original form of payment for the item(s) amount, less shipping and handling.
Unfortunately, we do not process exchanges. The best way to change a size or color is to go online and order the new size or color and return the original item for a refund.
If you need to start a return, please click HERE so that customer service may assist you. Please note, Royal Robbins does not provide pre-paid shipping labels for returns.
How long does it take to process the return?
Returns enter our system within 72 hours of receipt and will be finalized within approximately 10 business days after arrival. Email notification is sent upon the finalization of your return, not when your items are received at the facility. Please note that it will take most banks 3-6 business days for the credit to be reflected in your available balance after you receive your email notification.