Returns and Exchanges

RETURNS AND EXCHANGES

Royal Robbins honors returns and exchanges on orders placed on the Royal Robbins website, www.royalrobbins.com.

We are unable to honor returns or exchanges on merchandise purchased at other retail locations or on other retailers' websites. Royal Robbins does not accept returns or exchanges from purchases made outside the United States. Products purchased with store credit or points cannot be returned or exchanged, even if paid for partially by credit card.

If you received an incorrect or damaged item, please contact us prior to proceeding with the returns or warranty process.

Returns

New and unused merchandise may be returned with the original tags attached up to 30 days from the date of purchase for a refund. A refund will be issued to the original form of payment for the item(s) amount, less shipping and handling. 

Please fill out the return form that came with your shipment and enclose it with your packing slip. If you need a copy of the return form, you can download one here.

Return authorization is not necessary, we do not issue RA#s for consumer returns.

 

Exchanges

There are two ways to make an exchange.

  1. The quickest way to receive your new product is to go online and re-order the product you need and return the original product for a refund. When you return your item, please fill out the “RETURN” section of the form enclosed in your original package.
  2. If you do not wish to re-order online, please fill out the “EXCHANGE” portion of the return form requesting the new size and/or color. In the event that the style being returned is no longer available for exchange, a refund will be issued.

 

Shipping

Repackage your items to be returned in your original recycled polybag mailer along with the completed return form and your packing list.

Please write your order number on the outside of the package. This will help us quickly identify and process your return upon arrival.

We recommend shipping your return with a carrier that provides tracking and insurance. We cannot be responsible for items that do not arrive at our facility. We do not accept C.O.D. deliveries.

Please send all returns to:

Royal Robbins Returns
1900 Taylor Ave
Louisville, CO 80027

 

How long does it take to process the return?

Returns enter our system within 48 hours of receipt and will be finalized within four business days after arrival. Email notification is sent upon the finalization of your return, not when your items are received at the facility. Please note that it will take most banks 3-6 business days for the credit to be reflected in your available balance after you receive your email notification.

 

Help

If you have any questions regarding your return:

  • Click to contact us through our web form
  • Call us directly at (800) 587-9044 Monday - Friday between 8 AM and 4:30 PM MT