To do our part to protect our community and staff, our distribution center’s operating hours have been reduced.
Because of this, it is taking a little longer to process incoming returns.
Additionally, due to the stay at home rules for many states, our return policy has been extended to 90 days from your order's ship date.
Please do not hesitate to contact us should you have any questions, as our Customer Service teams are working from home to provide continued service.
We appreciate your patience during this time.
Royal Robbins honors returns on orders placed on the Royal Robbins website, www.royalrobbins.com.
We are unable to honor returns for merchandise purchased at other retail locations or on other retailers' websites. Royal Robbins is not able to accept returns from purchases made outside the United States. Products purchased with store credit cannot be returned or exchanged, even if paid for partially by credit card.
If you received an incorrect or damaged item, please contact us prior to proceeding with the returns or warranty process.
New and unused merchandise may be returned with the original tags attached up to 30 days from the date of purchase for a refund. A refund will be issued to the original form of payment for the item(s) amount, less shipping and handling.
The quickest way to exchange an item is to go online and order the correct size or color and return the original item for a refund. If you need to exchange an item, please contact our customer service team.
Please fill out the return form that came with your shipment and enclose it with your packing slip. If you need a copy of the return form, you can download one here.
Return authorization is not necessary, we do not issue RA#s for consumer returns.
Repackage your items to be returned in your original recycled polybag mailer along with the completed return form and your packing list.
Please write your order number on the outside of the package. This will help us quickly identify and process your return upon arrival.
We recommend shipping your return with a carrier that provides tracking and insurance. We cannot be responsible for items that do not arrive at our facility. We do not accept C.O.D. deliveries.
Please send all returns to:
Royal Robbins Returns
c/o Fenix Outdoor
3225 Himalaya Rd
Aurora, CO 80011
How long does it take to process the return?
Returns enter our system within 48 hours of receipt and will be finalized within four business days after arrival. Email notification is sent upon the finalization of your return, not when your items are received at the facility. Please note that it will take most banks 3-6 business days for the credit to be reflected in your available balance after you receive your email notification.
If you have any questions regarding your return:
Click to contact us through our web form or call us directly at (800) 587-9044 Monday - Friday between 8:00 AM and 5:00 PM MT.