RETURNS

Extended Christmas Return Period until 31st of January 2025 for orders made between 18th of November – 31st of December 2024. Irrespective of the right of withdrawal and right of warranty, we provide our customers with an additional and voluntary right of return for the Christmas season: Orders placed during the period from 18th of November to 31st of December 2024 may be returned at any time before midnight on 31st of January 2025. To exercise the special Christmas Right of Return you must simply send back the purchased item(s).


How to return

To facilitate your return, click on the link in your shipping confirmation or follow the steps below:

    1. Click here and enter your order number and the email registered on the order.
    2. Choose the item(s) you would like to return. 
    3. Choose the reason for your return.
      • If you would like to make a warranty claim, click on “Make a warranty claim”. A request is sent to our Customer Service, they will reach out with further instructions.

      • If you want to make an exchange, please choose the new size/colour in the list of options.

      Please note that your exchange is not shipped until your return arrives at our warehouse. We reserve the right to refund if the exchange cannot be fulfilled at that time.
    4. The available return service for you will be displayed, please click on that option. 
    5. Print your generated label.
       
      • Pack the item(s) securely in a box. You can use the box the item(s) arrived in or another if you prefer.
      • Attach the label       on the outside of your parcel. Make sure to remove or completely cover the old label.
    6. Leave the package at the delivery courier drop off point.
       
      • Make sure to always keep the receipt you receive, in case of any lost parcels this is needed as proof.

REFUND & EXCHANGE PROCESS

We will process your return within 14 days from our receival of the returned parcel. Once it has been processed you will receive a confirmation by email. It will be processed in one of the following ways, depending on what you have requested:

REFUND:If you have requested a refund, the refund will be made using the same payment method that was used for the purchase. Depending on the payment method selected, you will see the amount credited to your bank account in the next few days. This period varies according to each bank.

EXCHANGE:For any items that have been exchanged for another size or colour, no refund will be processed. You will receive a new email when the items have been shipped.

We refund all unused items with their original packaging and garment tags still attached for 30 days of receipt of the merchandises. We are only accepting items for returns purchased at our Royal Robbins webshop.  

We will carry out the refund using the same payment method you chose for your initial purchase. Example: If you paid by credit card, we will refund the balance to your credit card. The refund is made within max. 14 calendar days after receipt of the returned items.

In order to withdraw from your purchase contract, you can make use of our online withdrawal form or return the purchased items following the steps below.