Returns & Exchanges
Royal Robbins has a 30-day returns and exchanges policy. You may return your merchandise to Royal Robbins within 30 days upon the receipt of your product.
Refunds will be applied to original credit card used at the time of purchase.
Postage will only be refunded on returns due to defective merchandise or an error in shipping. Postage will not be refunded on returns due to personal dislikes or sizing problems.
Store credit will be issued for items over the 30-day return time, unless due to defective merchandise. In the event that the style being returned is no longer available for exchange, a product of equal value may be ordered.
Royal Robbins will only honor returns or exchanges on orders placed on the Royal Robbins website. Royal Robbins will not honor returns or exchanges on defective or damaged merchandise purchased at retail locations. In the event that the retail store that you purchased the defective item is no longer in business or reachable, Royal Robbins will exchange the merchandise for that of equal value. Royal Robbins does not accept returns or exchanges from purchases made outside the United States. Shipping charges will only be covered by Royal Robbins in the event of a return or exchange of a defective product, or a shipping error.
Gifts may be exchanged only if original hangtags are attached and the product has not been washed or worn. In the event that the style being returned is no longer available for exchange, a product of equal value may be substituted instead.
Please be sure to follow washing and handling instructions carefully as Royal Robbins does not give returns or exchanges due to mis-washing of products.
To make a Return or Exchange:
Fill out the Product Satisfaction Form (one is included in every package that is sent out). Simply state whether you would like a credit or an exchange and return to us via UPS or USPS Mail. If sending regular mail we recommend insuring the package. Mail returns to:
1524 Princeton Ave.
Modesto, CA 95350